FAQS
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IStandard

• Best for beginners or budget-conscious renters

• Reliable and well-maintained equipment

• Ideal for first-timers or those skiing or boarding just a day or two

Premium

• Perfect for intermediates or those wanting a bit more comfort and performance

• Newer models with upgraded features (better edge hold, smoother turns, lighter boots)

• Often better fitting and more forgiving gear

• A great balance of value and performance

Elite

• Top-of-the-line gear for advanced users or anyone wanting the best experience

• Newer models from high-end brands

• High-performance skis/snowboards for carving, powder, or specific terrain types

• Boots with premium fit, comfort, and response

• NOT SUITABLE FOR BEGINNERS ❗

No, pre-booking is not required, but we highly recommend it on busy weekends as it can save you time. Pre-booked customers will be served first. However, don't worry—we have plenty of clothing, skis, and snowboards available.

Secure Online Payments with PayPal & Stripe

We use PayPal and Stripe to process all online payments. Both are trusted and secure platforms used by millions of businesses worldwide.

• Your data stays safe: All transactions are encrypted and protected using advanced security technology.

• No card details stored: Your payment info is securely handled by PayPal or Stripe and never kept on our system.

• Fraud protection built in: Both platforms monitor for suspicious activity to help protect you.

• Buyer protection: You’re covered in case of any issues with unauthorised payments or disputes.

• Easy and flexible: Pay with credit/debit cards, bank transfers, or digital wallets with ease.

We’ve got you covered! We offer 100% on-mountain support through our partner outlet. If something goes wrong, just give us a call — we’ll guide you to the fastest fix.

Compare our prices and you'll find they are up to 40% lower

We still provide toboggans for use outside the Mt. Buller resort, such as at Mt. Stirling. This option is great for saving money and avoiding weekend crowds. Please note that tobogganing at Mt. Buller is now only possible with equipment provided at the “Toboggan Runs.”

We’re more affordable, faster, and friendlier — and we’ve got a massive range of quality gear.

Heading up for the weekend? Pick up your gear on the way and skip the morning madness. Sleep in, hit the slopes early, and avoid wasting time in long queues at the mountain.

Absolutely! Our jackets, pants, and suits are made from high-quality 10,000mm waterproof fabric and are fully seam-sealed to keep out wind and water — perfect for snowy conditions. And of course, all clothing is professionally cleaned after every use.

Sizes 00 thru to 9XL. 

Gloves & Goggles – Purchase Only

For health and hygiene reasons, we don’t rent out gloves or goggles. But don’t worry — we have a great range available to buy in-store at affordable prices.

We sure do. SCM Discount carries an extensive range covering all budgets. Beanies, goggles, gloves neckwarmers, socks, stomp pads, deck screws etc. We even sell thermal underwear! With our discount pricing, you won’t buy better. 

Our hire rates cover normal wear and tear. But if gear is lost, broken, or damaged due to misuse or negligence, we’ll need to charge the replacement cost. This helps us keep our prices low and our gear in great condition for everyone.

Please check your car owners manual regarding the suitability of fitting chains to your vehicle tyres before leaving home. Discount Ski Hire maintains the right to deny supply of any vehicle chains it deems unsafe or unsuitable.

• Free soft roof racks are included with your hire – perfect for transporting skis or boards.

• Boots and clothing are packed into large carry bags for easy handling.

• Day visitors can take their gear and a day pack on the free shuttle bus from the car park to the village.

• Staying overnight? The taxi service will take you and your gear directly to your accommodation.

We now offer snow chains to customers hiring skis or snowboards with us! However, for your safety and to ensure the correct fit, chains must still be matched to your vehicle in person.

Here’s what you need to know:

✅ Vehicle Compatibility Required
Not all vehicles can safely use snow chains. Some newer cars—especially those with low clearance, wide tyres, or certain drivetrains—may not have enough space around the wheels or may be unsuitable for chains altogether.

✅ In-Person Check at Pickup
To keep you and your vehicle safe, we’ll confirm compatibility when you collect your gear. This includes checking your tyre size, clearance, and vehicle manual. We may decline to supply chains if we believe they are unsafe to use on your vehicle.
👉 If that happens, we’ll remove the cost of chains from your hire and refund the difference.

📌 Tip: Check your vehicle’s handbook or ask your manufacturer if snow chains are allowed before you travel.

Snow chains are usually fitted on the mountain road closer to the resort, not at our store.

We’ll show you how to fit them before you leave, and provide access to instructional videos so you feel confident doing it yourself.

Tip: Chain fitting services are sometimes available on the road (by third-party operators), but they are not always guaranteed.

✅ Legal Requirement in Victoria
Chains are legally required to be carried on Victorian alpine roads during snow season, even if you have a 4WD. If your vehicle cannot take chains, we strongly advise against driving to the snow.

They must be carried from Mirimbah entry onwards and fitted when instructed to do so. A chain fitting service is provided by a commercial operator for a fee (cash only).